Pets Global is at the forefront of holistic health for both canines and felines. If you’re as passionate about improving pets’ lives as we are, and believe that proper nutrition and wellness nourishes the owner as much as the pet, we’d like to talk. Use the contact form to tell us about yourself, and we’ll be in touch.

Positions Available

none at this time

POSITION SUMMARY:

Under the guidance of Pets Global, Inc.’s Operations Manager, the Warehouse Supervisor is responsible for overseeing the staff within the Warehouse. The Warehouse Supervisor is expected to have the ability and knowledge to conduct all Warehouse, Operations, Logistics and POS Material related tasks which includes but is not limited to: repicking, packing, and shipping supplies and materials to customers in an accurate and timely manner; efficiently and safely transports, sorts, and stocks materials. Knowledge of logistics systems. Understanding of transportation limitations and regulations, Ability to contribute individually to greater goal, planning skills. Understanding of transportation issues. The use of discretion, confidentiality and independent judgement is critical in all aspects to the work performed within this position.

Must reside in California

Salary: $68,000.00 – $75,000.00 per year

 

QUALIFICATIONS:

  • 3-6 years warehouse/operations experience or equivalent.
  • 5-7 years supervisory experience.
  • Strong inventory control skills.
  • Knowledge of warehouse operations best practices.
  • Forklift certified.
  • Demonstrated proficiency in supervising and motivating subordinates.
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Basic competence in all warehouse duties and tasks.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing

     priorities with enthusiasm.

  • Ability to work independently and as a member of various teams and committees.
  • Proficient on Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • Proven ability to handle multiple projects and meet deadlines.
  • Strong interpersonal skills.
  • Customer Service Skills.
  • Polite and Respectful.
  • Professional appearance and demeanor.
  • Punctual and regular in attendance.
  • Ability to deal effectively with a diversity of individuals at all organizational levels.
  • Good judgement with the ability to make timely and sound decisions.
  • Bilingual skills a plus.
  • Ability to understand any and all safety requirements and cautions.
  • Ability to perform the physical labor necessary.
  • Ability to effectively communicate with people at all levels and from various

     backgrounds.

  • This is an In-Office position.

 

PHYSICAL DEMANDS:

  • Sufficient strength, agility, and mobility to perform essential functions of the position.
  • Frequently required to stand
  • Frequently required to walk
  • Continually required to sit
  • Occasionally required to utilize hand and finger dexterity
  • Frequently required to climb, balance, bend, stoop, kneel or crawl
  • Frequently required to talk or hear
  • Continually utilize visual acuity to operate equipment.
  • Frequently required to lift/push/carry items up to 50 pounds.
  • Occasional exposure to outside weather conditions
  • Specialized equipment used: electric jack, dolly, forklift.

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Supervises all shipping, receiving, and POS room activities performed by warehouse and operations staff; maintains a high degree of visibility and access to employees on warehouse floor throughout the shift.
  • Establishes and maintains department standards for productivity, reliability, and accuracy.
  • (Logistics) Plan warehouses and distribution centers for efficiency in both operations and capacity.
  • (Logistics) Organize transportation activities, including storage of goods, managing information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary.
  • (Logistics) Coordinate and track movement of goods through logistic pathways.
  • (Logistics) Execute logistics plan to move products and packages to reach destinations on schedule.
  • (Logistics) Maintains quality throughout the logistic processes.
  • Assist with audits of vendor invoices and month-end processing to incorporate finance accruals.
  • Identify areas for cost reduction and operational improvements.
  • Reviews, prioritizes, and organizes all orders to be picked and/or shipping during shift.
  • Schedules equipment maintenance as required in breakdown situations.
  • Manages all receiving and shipping office paper flow.
  • Forecasts crewing needs to meet peak demands of the business and staff team; accordingly, trains, motivates, coaches, rewards, and disciplines crew being supervised; resolves personnel issues.
  • Leads crew by example by loading trucks and/or performing other duties as necessary.
  • Performs required administrative tasks; prepares required reports and correspondence.
  • Oversees receiving personnel in the pick and pack of orders.
  • Assists managers with development and implementation of policies and procedures; ensures all established policies and procedures are followed by staff.
  • Assists with inventory activities; supervises inventory control process including but not limited to check-in/check-out, settlement, and inventory reconciliation.
  • Oversees the sanitation activities performed in the warehouse.
  • Resolves warehouse-related issues with representatives from other department throughout the company.
  • Maintains a working knowledge of all operating systems pertaining to the work area.
  • Maintains safety programs and all required safety training for the crew.
  • Be an active part of the monthly safety meetings.
  • Maintains and solicits great customer service.
  • Maintain ethical behavior towards coworkers, staff, vendors, customers, etc.
  • Maintains and solicits great customer service.
  • Uploads needed information onto Amzon.com and Chewy.com website portals such as best by dates, pallet count, PO weights and product availability
  • Delivers incoming mail and packages to the respective recipients
  • Creates labels for outgoing shipments via USPS, FedEx & UPS
  • Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • Directly supervises 5-15
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

COMPETENCIES:

  • Problem Solving–Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Quality–Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Adaptability–Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Supervising People–Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Improves processes, products, and services; Continually works to improve supervisory skills.
  • Safety and Security–Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Dependability–Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

SAFETY & RISK MANAGEMENT:

  • Adhere to all safety policies, rules and standard operating procedures established by Pets Global, Inc.
  • Inspect, correct, and maintain your workstation/environment to ensure it is free from hazards or unsafe conditions.
  • The employee is responsible for reporting all injuries and accidents, no matter how minor, to their supervisor or the HR Department.
  • Immediately report all observed unsafe acts and conditions to your supervisor or the HR Department.
  • Always report to work in an acceptable condition, not under the influence of any substance that could inhibit your ability to work safety or efficiently.

 

CORE FUNCTIONS

  • Builds and maintains effective, positive relationships with the customers, clients, and staff.
  • Creates a supportive work environment.
  • Models relationship-building skills (including Listen First) in all interactions.
  • Responds and/or resolves customer and client inquiries and/or concerns in a timely manner.
  • Understands and executes their role in fulfilling our promise as a pet health company.

Territory Manager- Bay Area

Must reside in the Bay Area.

The Total Compensation (Base Salary plus Commission) $90,000 – $120,000

Salary: $68,000.00 per year

POSITION SUMMARY:

Under the direction of the Sr. Sales Manager, the Territory Manager is responsible for, but not limited to, effectively managing sales and spend/promotional budgets through pet retail accounts, achievement of area sales as well as promotional budget goals by implementing customer business plans. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. The use of discretion, confidentiality and independent judgement is critical in all aspects to the work performed within this position.

 

QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Some college or expanded leadership training (desired).
  • 2-3 years sales experience.
  • Pet Food Industry experience preferred, not required.
  • Demonstrate mastery and be able to provide sales business plan.
  • Demonstrate leadership aptitude.
  • Strong organization skills.
  • Strong verbal and written communication skills.
  • Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
  • Strong verbal and written communication, analytical, organizational and customer service skills.
  • Ability to work well under pressure while still maintaining a positive attitude.
  • Ability to balance multiple priorities and multitask.
  • Be a team player that can motivate and manage various individuals to work together to achieve the same goal.
  • Excellent customer service skills
  • Polite and respectful.
  • Professional appearance and demeanor.
  • Expected to be punctual and regular in attendance
  • Demonstrates commitment to Pets Global, Inc., Mission, Core Values and Principals.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • This is not a work-from-home position.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES:

  • Manage retail sales and promotional programs with all customers based in assigned territory.
  • Increase distribution of PGI items and increase shelf space at pet retail accounts in assigned territory.
  • Drive secondary displays and price at all assigned accounts in assigned territory.
  • Merchandise PGI products and place proper POS where availability allows in assigned territory.
  • Conduct regular and consistent sales/service/training calls on assigned retail accounts in support of organization or affiliate brands sales and distributor selling programs in assigned territory.
  • Continued product education and training of retail staff at all accounts in assigned territory.
  • Placement of new and legacy brands at all identified retail accounts within assigned territory.
  • Prospect for new accounts in which the Pets Global Family of Brands would be a good fit.
  • Reporting in-depth sales and service activities to organization as required or assigned.
  • Attending open houses, seminars and meetings as assigned by organization.
  • Conduct Weekend/Evening work time required for events, meetings, etc.
  • Public Speaking: will competently deliver public presentations detailing product information and other important sales information to all assigned accounts.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Contributes to team effort by accomplishing related results as needed.
  • Strong knowledge of and ability to learn about Pets Global, Inc.’s products and philosophy.
  • Ability to work autonomously and be able to present results when requested.
  • Responsible for achieving sales goals and staying within assigned promotional spend budget.
  • Builds and maintains effective, positive relationships with the customers, clients, and staff.
  • Creates a supportive work environment.
  • May be asked to cover all or part of vacant territories if they arise.
  • Models relationship-building skills (including Listen First) in all interactions.
  • Executes and understands their role in fulfilling our promise as a pet health company.
  • Ability to travel and assist in open territories if necessary.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Must always maintain ethical sales behavior towards customers and store personnel.
  • Performs other related duties as assigned by management.

REQUIREMENTS:

  • Responsible for covering cost of travel and entertainment for job responsibilities and expenses. Minimum $5000 credit line availability is required to meet potential work-related expenses and will be reimbursed twice monthly.
  • Vehicle in good operating condition is required.
  • Current, valid driver’s license and current insurance coverage with a minimum liability limit of 100,000.00/300,000.00 is required.
  • Work will be performed largely in the field (stores, conferences, expos, etc.) not at home base, with travel being at least 60%.
  • Overnight travel 30%-50% of the time.
  • The employee is required to travel frequently by car, plane, or other means.
  • Hours of work will be mainly during regular customer business hours.
  • Variation in work hours due to employee and customer schedules, special projects, deadlines, and other situations will exist and must be planned for accordingly.

 

PHYSICAL DEMANDS:

  • Sufficient strength, agility, and mobility to perform essential functions of the position.
  • While performing the duties of this job the employee is required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

SAFETY & RISK MANAGEMENT:

  • Adhere to all safety policies, rules and standard operating procedures established by Pets Global, Inc.
  • Inspect, correct, and maintain your workstation/environment to ensure it is free from hazards or unsafe conditions.
  • The employee is responsible for reporting all injuries and accidents, no matter how minor, to your supervisor or the HR Department.
  • Immediately report all observed unsafe acts and conditions to your supervisor or the HR Department.
    Always report to work in an acceptable condition, not under the influence of any substance that could inhibit your ability to work safely or efficiently.

 

COMPETENCIES:

  • Cost Consciousness–Works within approved budget; Develops and implements cost saving measures.

Contributes to profits and revenue, Conserves organizational resources.

  • Strategic Thinking–Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing
  • Professionalism–Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on
  • Managing People–Includes staffing planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes themselves available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory
  • Business Acumen–Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Customer Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

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